Monday, November 23, 2009

Lily's Cleaners (THE WORST PLACE EVER)

I had the craziest experience as i went to the dry cleaners tonight. My friend Brea took her brand new jacket to the dry cleaners because there was a baby print with spit up on the back of her coat. It wasn't a big spot and shouldn't be very hard to get out. Well, when Brea went to pick up her jacket, it was completely ruined. The press has flattened the pockets and you could see all the lining on the outside. The cleaners did an awful, awful job. Brea came to work upset about what happened to her jacket so i decided i would go back with her to the cleaners to see what they could do to help fix her jacket. As we walked in the door and explained the situation, Lily (the owner) automatically became defensive and started yelling at the two of us. She said it was the fabric that made the jacket look like crap. Then Lily proceeded to tell Brea her coat was cheap and poor quality. I chimed into tell Lily she had the worst customer service i have ever seen. She told me to shut up and i am not apart of the situation. WHOLLY MOLLY!!!! Who says that to a customer? Brea went on to ask for her jacket to go through the cleaners again and if it does not look the way it should, she would like her monies worth for the jacket. Lily went on to say sue me! Brea and i were in shock. No one should ever be treated poorly because a worker screwed up and wouldn't own up to their mistake. Come on!! I don't even know how it escalated into a yelling fight. It was insane. An owner of a company should NEVER EVER treat their customer like that. Lily's cleaner is located in Saratoga Springs. Don't ever go their and give her your business.


Shannon said...

Holy crud!!! I almost want to go there just to start a I can't believe that happened. She's not getting any money from me that's for sure.

LiLiolelani said...

Yup, that lady has the worst customer service. She did the same thing to my mother. I've been posting bad reviews about her business on as many search sites as I can. She's treated a lot of her customers poorly--how the heck is she still in business?

knielsen0905 said...

STAY AWAY! Do not take your clothing to this business! This location uses a permanent sharpie marker to tag each article of clothing with the your last name. This is ridiculous and will ruin your clothing. When I confronted the owner she was rude, and belligerent, claiming this was a normal practice. I have been dry-cleaning my dress shirts for over 10 years and have never seen this before. If you want poor service and to have your clothes ruined with a permanent sharpie marker then this is a place for you. This owner also has offensive and racist material posted on a corkboard near the front desk. Although everyone is entitled to their own opinion, material with offensive content has no place to be displayed at a business.